Research and Performance Evaluation

We provide data-driven analysis that drives strategy, performance evaluation and decision-making.

Member Satisfaction Surveys

We have extensive expertise in undertaking qualitative and quantitative research of member satisfaction that ensures associations have a performance-driven focus on exceeding member expectations.

  • Membership Situation Analysis
  • Survey Design & Implementation
  • Strategic Assessment & Recommendations

Program Reviews

We are skilled in data-driven methodologies that help associations ensure that their programs and services hit the mark in responding to member needs.

  • Membership Program Usage & Assessment
  • Program Impact Analysis
  • Strategic Program Recommendations

Environmental Scans

We help association boards and CEO’s to better understand their external environments with qualitative and quantitative research insights. Those associations whose programs and services are systematically informed by changing sectoral conditions will ensure their relevance and value to their members.

  • Sectoral Analysis
  • Association Impact Assessment
  • Strategic Recommendations